Institutional Pathway
Heather & Mary
Governance-mediated communication assistants for health, aged care, and public-sector environments.
Governance-mediated communication assistants for health, aged care, and public-sector environments.
Heather and Mary are governance-mediated conversational assistants designed to operate within defined roles, governance boundaries and applicable operational safeguards.
Defined governance boundaries, multilingual integrity, traceability, safety escalation and accountability aligned with actual authority.
How Heather and Mary help people navigate healthcare, aging services, and community support.
Heather and Mary operate within defined governance boundaries, assigned roles and applicable operational safeguards. AI capability does not, by itself, confer operational authority.
The governance architecture supporting Heather and Mary takes account of evolving AI-safety, health, aged-care and public-sector governance approaches across multiple jurisdictions:
Canada — Evolving approaches to responsible, transparent and risk-aware AI, including considerations relevant to health and public-sector environments.
Australia — Risk-based approaches supporting safe and responsible adoption of AI, including health and aged-care environments.
European Union — The EU AI Act (Regulation 2024/1689), providing a risk-based legal framework for Artificial Intelligence with phased obligations.
Japan — A governance-led approach combining guidelines, policy initiatives and evolving legal requirements for responsible AI.
China — Regulatory requirements addressing areas including generative AI, algorithmic recommendation, deep synthesis and AI-generated content labelling.
Other jurisdictions — Emerging approaches to AI governance, health and public-sector safety, accountability and responsible deployment.
This international perspective informs the continuing evaluation of Heather, Mary and other qualifying systems, services and modules with appropriate regard to relevant governmental, regulatory and institutional requirements.
The Tri-Alliance governance framework provides principles for evaluating qualifying AI systems, services and modules intended for health and aged-care environments, including:
Evaluation supports informed assessment of how qualifying systems operate within defined governance boundaries and applicable requirements. It does not, by itself, constitute regulatory approval, legal compliance or certification.
Where applicable governance and evaluation requirements are met, health and aged-care providers may subscribe to Global Integrated Care International to access:
This structure separates governance and evaluation from commercial deployment. The Tri-Alliance provides the governance framework, evaluation principles and safeguards, while Global Integrated Care International provides commercial deployment and service modules.